Welcome to Victoria Club Hotel! By making a reservation and staying with us, you agree to the following Terms and Conditions. These terms outline the rights and responsibilities of both our guests and the hotel, ensuring a pleasant and smooth experience for everyone. Please take the time to read through these guidelines before making a reservation or checking in.
Booking Process:
Reservations at Victoria Club Hotel can be made via our official website, by phone, or through our customer service team. Guests must provide accurate personal information, including their full name, contact details, and stay dates, to confirm their booking.
Payment Methods:
We accept various payment options, including major credit cards, debit cards, and online payment platforms. A deposit may be required to secure your reservation, depending on the room type and special promotions. The exact deposit amount will be detailed at the time of booking.
Cancellation Policy:
Cancellations must be made within the timeframe specified in your booking confirmation. Late cancellations may result in a fee, depending on the rate and terms associated with the booking. Changes to your reservation, such as modifying stay dates or room type, can be requested but are subject to availability and additional charges.
No-Show Policy:
In case of a no-show, guests may be charged the full amount of the first night’s stay or the entire reservation, depending on the terms of the booking.
Check-In and Check-Out:
Check-in time is from 3:00 PM onwards, and check-out time is by 12:00 PM. Early check-ins or late check-outs must be requested in advance and may incur additional charges, subject to room availability.
Respect for Property:
Guests are expected to treat the hotel property with care. Any damages caused to the hotel’s property or equipment during your stay may result in charges for repairs or replacement.
Behavioral Expectations:
Victoria Club Hotel aims to provide a peaceful and welcoming environment for all guests. Disruptive behavior, excessive noise, or any form of harassment toward staff or other guests will not be tolerated. Inappropriate conduct may result in eviction from the premises without a refund.
Amenities and Services:
Victoria Club Hotel offers a range of amenities and services, including dining options, spa facilities, and recreational areas. The availability of certain services may be subject to change based on operational requirements, seasonal schedules, or external factors.
Liability for Personal Property:
Guests are responsible for safeguarding their personal belongings. While the hotel provides in-room safes for valuables, the hotel is not liable for any loss or theft of personal items unless caused by the hotel’s negligence.
Smoking Policy:
Victoria Club Hotel maintains a smoke-free environment in all rooms and indoor public areas. Designated smoking areas are available on the hotel grounds. Failure to comply with this policy may result in cleaning charges.
Limitation of Liability:
While we strive to provide a safe and enjoyable stay, Victoria Club Hotel is not liable for any personal injury, loss, damage, or theft of property during your stay, except where it can be proven that the hotel was negligent in fulfilling its obligations.
Health and Safety:
The hotel takes every precaution to ensure the safety of guests, including maintaining high standards of cleanliness and hygiene. However, guests are advised to follow safety guidelines, especially when using the pool, gym, or other recreational facilities.
Dispute Resolution:
In the event of any disputes, guests are encouraged to contact the hotel management team directly. We will work to resolve any concerns or issues amicably. If a resolution cannot be reached, guests may be referred to a neutral third-party mediator. Legal disputes may be handled in accordance with the jurisdiction of the local courts.
Personal Information:
Victoria Club Hotel collects and stores personal information provided by guests during the booking process, including contact details and payment information. This data is used solely for the purpose of processing bookings, improving services, and communicating with guests.
Security of Data:
We take the security of your personal data seriously and implement industry-standard security measures to protect it from unauthorized access or misuse. For more detailed information, please refer to our Privacy Policy.
Victoria Club Hotel reserves the right to modify these Terms and Conditions at any time. Any changes will be communicated to guests via the website or during the booking process. By continuing to stay with us after changes have been made, you agree to the revised terms.
